Agent activity
Track every call your agents place, with a real-time log of what was said and when.
AiVoice
New Studio v3 — lifelike caregiver dialogueCaregivers and agents working as one team
The AI calling workspace where your coordinators and voice agents drive care outcomes together
No credit card needed · 100 free calls on the Free plan
Live
Live
Live
Live
Live
Live
Shift confirmed
1284 calls handled today
Trusted by HCBS and home care agencies across 14 states
SUNRISE HOME CARE
Meridian
BEACON HCBS
Lakeshore
NORTHSTAR
Cedar Valley
HARBORVIEW
Trilliant
Get more done with voice agents
Shift reminders and late checks. Handled.
Home care agents confirm every shift, catch running-late calls and nudge clock-ins, so your schedulers only touch the exceptions.
- before_shift_start, running_late, clock_in
- Delays logged and pushed to your scheduler
- PHI-flagged — never routes to a public model
SH
Sunrise Home Care
Amelia · before_shift_start, running_late
PHI
Live
LC
Late-Check Caller
Hope · running_late
PHI
Live
CI
Clock-In Reminder
Claire · clock_in
PHI
Live
NR
No-Show Recovery
Voice not assigned · escalation
Standard
Draft
Clock-in training and follow-ups. Completed.
The EVV coach calls every new caregiver, walks them through Electronic Visit Verification step by step, and calls back anyone who still hasn't logged in.
- Delivered in Hindi, Spanish, Tagalog or English
- Automatic follow-up until clock-in is confirmed
- Compliance report per caregiver, per week
1
Intro & language check
"Which language is easiest for you?"
Done
2
Walk through clock-in
App steps, GPS check, common errors
Done
3
Confirm first visit logged
Verifies against the EVV feed
Running
4
Follow-up call if missed
Retries after 48 hours
Queued
Invoices and promises to pay. Collected.
Billing Assist makes the friendly calls nobody wants to make — payment reminders, invoice follow-ups, and a logged promise-to-pay date for every conversation.
- Standard sensitivity — no PHI on the call
- Promise-to-pay dates written back to your system
- Escalates disputes to a human immediately
✓
Promise to pay — Mar 18
Invoice #4821 · $1,240
Logged
✓
Paid during call
Invoice #4790 · $380
Closed
!
Dispute raised
Invoice #4802 · escalated to Ana
Human
↻
No answer — retry tonight
Invoice #4833 · attempt 1 of 3
Queued
After-hours questions and escalations. Triaged.
Night Support Line answers the 2 AM calls, resolves the routine ones, and wakes a human only when it's genuinely urgent.
- Handles support and escalation call types
- Severity scoring before anyone gets paged
- Full transcript waiting for the morning shift
02
Client fall reported
02:14 · paged on-call nurse in 30s
Urgent
03
Forgot EVV password
03:02 · resolved by agent
Resolved
04
Shift swap request
04:41 · logged for morning scheduler
Resolved
06
Supply reorder
06:10 · ticket created
Queued
New client questions and scheduling. Booked.
Intake Desk screens every inbound enquiry, captures the details your coordinators actually need, and hands off a warm, complete record.
- Structured intake questions, no missed fields
- Books a callback slot with a real coordinator
- Flags urgent cases for immediate human pickup
RG
Rosa Guerrero
Personal care · 12 hrs/week · Medicaid
Booked
TW
Thomas Whyte
Respite care · awaiting authorization
Pending
DM
Denise Mbeki
Hospital discharge today · urgent
Escalated
JP
Jon Park
Left voicemail · callback queued
Queued
An agent for every call type
Before the dial
Build the briefing, then call
AiVoice doesn’t guess mid-conversation. It gathers the shift, EVV window, language, PHI route and follow-ups into one sheet — then the agent speaks.
Outbound brief
Running-late check · Amelia
- Caregiver Maya R. · Hindi preferred
- Shift Today 2:00–6:00p · clock-in due
- EVV Window closes in 18 min
- PHI route Private path · no public model
- Last call Voicemail yesterday · retry OK
- Billing note 1 open promise-to-pay on file
- Escalation Human only if safety risk
- Opening line “Namaste Maya — checking you’re on the way…”
Orchestrate workflows
Let work flow
Automate how work moves between your coordinators and agents
When a shift is 30 min away
Has the caregiver clocked in?
Yes
No
Log on-time arrival
Call the caregiver
Update EVV record
Notify the scheduler
Shift Confirmer Agent
Late-Check Caller Agent
A voice for every conversation
Trending voices, spotlight picks, or clone your agency's own.
Full
control
Permissions
Define exactly which records an agent can read, and whether it may write back at all.
Human in the loop
Validate an agent's script in simulation mode before a single real number is dialled.
Cost center
Track spend per agency and per agent, and set hard limits with alerts.
Content ownership
You own your scripts, your recordings and every voice you clone on the platform.
No data training
Your call data is never used to train models — what happens in your tenant stays there.
Consider
yourself
limitless
+
An open platform for every system your agency already runs
Connect Twilio, HHAeXchange, your Laravel back office, or anything that speaks REST and webhooks.
Get StartedAI Voices
A catalog of trending and spotlight voices, plus private clones of your own brand voice.
- One-click preview on real call audio
- Clone from a few minutes of recording
- Hindi, English, Spanish, Tagalog +18
Text to Speech
Script in, phone-ready audio out. Tune it, preview it, export it in whatever format you need.
- Studio v3, Multilingual v1, Turbo
- XTTS local — PHI stays on your GPU
- MP3, WAV or Opus output
AI Agents
Playbooks that already know home care, with PHI guardrails and a quality gate before go-live.
- Six agent types, unlimited variants
- PHI vs Standard sensitivity modes
- Call-type routing and escalation
50KCalls per day at peak
<800msMedian response latency
21Languages supported
73Tests on every deploy
Our agencies achieve more
300 → 12
"Our schedulers were making 300 confirmation calls a morning. Now Hope handles the routine ones and they only pick up the exceptions."
DR Dana ReyesDirector of Operations, Sunrise Home Care61% → 92%
"EVV adoption jumped in six weeks. The training agent calls new caregivers in Hindi and walks them through clock-in."
AK Amit KulkarniCompliance Lead, Meridian Care Group0 findings
"The PHI flag was the deciding factor. Our counsel could see exactly which agents touch protected data and which don't."
LM Laura MendesVP Clinical Services, Beacon HCBSEnterprise-grade security
Compliance isn't a settings page here — it's the architecture.
PHI-aware by design
Every agent carries a sensitivity flag. PHI agents are blocked from non-compliant models.
Run on your own GPU
XTTS local keeps cloning and synthesis inside your network — EC2, RunPod or your own pod.
Multi-tenant isolation
Agencies, companies and platform admins each get scoped access with hard boundaries.
Every call auditable
Full transcripts, turn logs and outcomes for every call your agents place.
Recognised by the standards that matter
GDPRReady
SOC 2Type II
ISO
27001Certified HIPAACompliant
27001Certified HIPAACompliant
Twilio Verified
BAA Available
Questions, answered
Do callers know they're talking to an AI?
Yes. Every agent opens with a disclosure line you control, and any
caller can ask to be transferred to a human at any point.
How does this connect to our scheduling system?
Through the REST API or webhooks. Push a contact list and a call type;
outcomes come back as structured events. Laravel and multi-tenant setups are documented
in the API guide.
Can we keep everything on our own infrastructure?
Yes. The whole stack runs on Docker Compose — single server, EC2, or an
EC2 + RunPod GPU split. XTTS local keeps synthesis entirely in-network.
What does a call actually cost?
It depends on model, voice and call length. The console has a cost
calculator that estimates per-call and monthly spend from your own volume.
Which languages work well on phone audio?
English, Hindi, Spanish and Tagalog are the most tested. Multilingual v1
is tuned specifically for telephony-quality audio across 21 languages.
Built for caregivers
Ho
Am
Pr
and agents
EV
NS
BA
Give your agency a voice that never misses a shift
Pick a voice, publish an agent, and hear your first confirmation call today.
No credit card needed · 100 free calls ✦ HIPAA-ready deployment